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How a Global IT Giant Boost Employee Retention with Edenred RnR

Facing high attrition and disengaged talent, a 200,000+ strong software services company partnered with Edenred to reimagine its employee experience. With a digital-first, hyper-personalized rewards platform, they saw a dramatic shift in eNPS and loyalty in under a year.
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Brief Introduction to the company

What’s this company all about, and how exactly did they use Edenred?

IT Services

Industry

20,000Cr+

Company Turnover

Employee Rewards and Recognition

Product Used

2L+ employees

Size of the program
Global IT giant logo black
Facing high attrition and disengaged talent, a 200,000+ strong software services company partnered with Edenred to reimagine its employee experience. With a digital-first, hyper-personalized rewards platform, they saw a dramatic shift in eNPS and loyalty in under a year.

About The Company

The client is a global IT services firm specializing in outsourced software development for Fortune 500 clients across North America and Europe. With over 200,000 employees and delivery centers in India, Eastern Europe, and Southeast Asia, our client thrives on the strength of its people. In a fiercely competitive market for tech talent, the company needed to modernize its employee experience, especially around recognition and retention, to sustain its growth and employer brand.

The Challenge

Despite competitive compensation and benefits, the client faced rising attrition in mid-level roles and declining employee NPS, especially among developers and project managers. Employees reported that appreciation felt episodic and impersonal, often tied only to performance reviews. With such a large, distributed workforce, HR leaders lacked a centralized tool to foster daily recognition, tailor rewards to individual preferences, and track engagement ROI across geographies.

The Solution

Edenred’s Employee Rewards and Recognition platform was deployed across the client's offices across India. The platform enabled instant, peer-to-peer and manager-driven recognition tied to company values, integrated with existing HRMS and collaboration tools. What set it apart was the extensive reward marketplace, offering not just e-vouchers and gadgets but curated luxury experiences like spa retreats, fine dining, and weekend vacations, all tailored to different employee personas. Employees also had access to a wide range of physical products, from electronics to lifestyle gadgets, delivered without any hassle, no chasing vendors, managing returns, or delays. Everything was backed by Edenred’s logistics and service layer. A social recognition feed, gamified leaderboards, and milestone celebration workflows completed the solution.

Recognition is no longer just a perk, it’s our retention strategy. With Edenred, we’ve created a system where appreciation is timely, personal, and frictionless. The impact on our eNPS and engagement has been phenomenal.
CHRO, IT Services Giant
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Impact Created

Key stats from the program and how Edenred impacted this organisation.

+22 points

Increase in employee Net Promoter Score

18% reduction

In mid-level attrition in 9 months

2.4X increase

In recognition events per employee per month

97% adoption

Within 6 months of rollout

Why choose Edenred?

At Edenred India, we blend innovation, trust, and impact to help organizations unlock value—one reward, one transaction, and one relationship at a time

25yrs

Experience in India

Deep expertise built on decades of local market understanding and trust.

5000+

Corporate Clients

Partner of choice for leading enterprises across sectors.

25,000+

Reward Redemption SKUs

Unmatched choice across brands, categories, and experiences.

PAN India

Merchant Network

Seamless reward access across thousands of towns and cities. And many more via digital means.

Connecting people globally since 1962

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6Crore+
users
10L+
corporate clients
20L+
partner merchants
~€45bn
in business volume

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