The client is the India-based Global Capability Center of a top 3 US retail chain, delivering digital, analytics, and operational excellence from its hubs in Bengaluru and Hyderabad. With 11,000+ employees and growing rapidly, the leadership team wanted to nurture a culture that mirrored their US HQ, one rooted in recognition, collaboration, and employee delight.
While the company offered great benefits and flexibility, internal engagement surveys showed that employees often felt their contributions went unnoticed, especially in cross-functional teams. Spot awards were inconsistent across managers, and recognition rarely reached beyond annual awards. The leadership team wanted to fix this: they sought a platform that could power daily appreciation, reinforce performance values, and make the office culture truly magnetic.
Edenred’s ERM platform was rolled out across the India GCC locations, enabling real-time, cross-level recognition mapped to performance behaviors and company values. Through easy-to-use spot awards, peer-to-peer recognition, and manager-driven rewards, the company energized its teams. Employees could choose from a rich mix of rewards, from gadgets and gift cards to premium experiences like luxury hotel stays, fine dining, and wellness retreats. The physical reward catalogue came with Edenred’s fulfillment support, no admin burden, no delivery hassles. Integrated leaderboards, social feeds, and celebration workflows turned recognition into a core part of everyday culture.
At Edenred India, we blend innovation, trust, and impact to help organizations unlock value—one reward, one transaction, and one relationship at a time
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