About Edenred

Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.

Edenred offers specific-purpose payment solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi-energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).

Our 12,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. In 2024, the Group managed €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred India is an established player in providing platform and non-platform solutions in the space of Loyalty, Rewards and Employee Engagement. Our platform solutions are used by clients to manage their channel, customer & employee reward programs, helping our customers improve sales, product usage and improve Employee retention.

The Role

To sustain and grow the business from existing clients by delivering exceptional service – To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/Cross sell from Existing & New clients.

The main responsibilities are:

• Research Customer’s business and prepares thoughtful questions and insights in advance of customer meetings
• Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
• Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization
• Shifts communication style and content to fit the needs of different stakeholders
• Leads with Solutions, not products, when making recommendations aligned to Customer objectives
• Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
• Uses data and insights to support investment recommendations or overcome customer objections
• Proactively mitigates churn risk by adopting a smart, customer-centric approach
• Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
• Drives Customer growth by proactively identifying opportunities to deliver greater customer value
• Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
• Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
• Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
• Practices humility and asks for help from colleagues when faced with a challenge or unknown
• Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
• Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
• Maintain excellent client relationship to ensure high NPS score

REQUIREMENTS

• Bachelor’s degree (or higher) in Business Administration or relevant discipline
• 5-8 years of experience in similar industry
• Able to work independently with minimum supervision and achieve stretch targets
• Able to manage multiple-task, Workload and priorities
• Excellent interpersonal communication
• Fluent in English, both written and oral
• Strong negotiation and accurate forecasting skills
• Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
• Excellent communication, negotiation and forecasting skills
• Demonstrated ability to find and manage high-level business in an evangelistic sales environment
• Ability to gather and use data to inform decision making and persuade others
• Ability to assess business opportunities and read prospective buyers
• Ability to orchestrate the closure of business with an accurate understanding of prospect needs
• Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
• Good working knowledge in MS office

OTHER DETAILS

• Suggested skills:
  
  • Negotiation skills
  • Communication skills
  • Multithreading

Joining Date: Immediate